Access, parking lot, bicycle parking lot
B1F～5F： 10:00〜20:00
6F： Restaurant floor 11:00-23:00
※Some store opening hours are different.
For more information:
※Parcoya Ueno is closed irregularly. In addition, business hours are different during the year-end and New Year holidays.
1 minute walk from JR Okachimachi Station South Exit
1 minute walk from Exit A1 of Ueno Hirokoji Station on the Tokyo Metro Ginza Line
1 minute walk from Exit A6 of Ueno-Okachimachi Station on the Toei Oedo Line
5 minutes walk from Exit 5 of Naka-Okachimachi Station on the Tokyo Metro Hibiya Line
5 minutes walk from Exit 2 of Yushima Station on the Tokyo Metro Chiyoda Line
8 minutes walk from Keisei Ueno Station
Affiliated parking lot
"Matsuzakaya Park Place 24 Parking Lot"
Location
3-25-10, Ueno, Taitou-ku, Tokyo
Business hours
24 hours (7 days a week)
Specifications
Self-propelled multi-story parking lot
Vehicle restrictions
Height: 2.10m Width: 2.00m Length: 5.00m Weight: 2.80t
Number of Accommodations
310 units
Contact
03-3832-8800
Up to 2 hours of service depending on the amount used at Parcoya stores (B1F to 6F)
Please show your parking ticket at your Parcoya store (B1F to 6F).
We will give you a service ticket according to the amount used.
1. One-hour service with over 2,000 yen including tax at one store
2. 2-hour service with over 5,000 yen including tax at one store
※If a customer who receives the service of 1 uses more than 5,000 yen including tax at another store, it will be an additional 1 hour service.
※Service tickets can be issued up to 2 stores and up to 2 hours for one parking ticket.
※It cannot be used in total at multiple stores.
※There are some stores and products that are not covered by the service.
※We cannot exchange service tickets.
Facilities guide
[Normal business hours]
■The whole building
10：00～20：00
■1F： Dean and De Roo Kaka Fe
8：00～21：00
■1F kuryakurogi
10:00 ～ 21:00
■6F ：Restaurant floor "Kufuku Corridor"
11：00～23：00
※Updated on December 1, 2024 Stores with different business hours
Information on services related to B1F-6F Parcoya. The service content is different from TOHO Cinemas on the 7th-10th floor, which is located in the same building. Please refer to the following for details of each facility.
Public wireless LAN connection service using Wi-Fi compatible devices can be used inside the building.
How to use Wi-Fi
Open the Wi-Fi setting screen on your smartphone, etc.
SSID : Please connect to "atPARCO".
After the "atPARCO" connection, after agreeing to the automatically displayed Terms of Service,
Tap "Connect to Internet" on the screen displayed next.
You can use the Internet for 60 minutes once x 3 times a day (up to 3 hours / day).
※There are some areas where it is difficult to connect. Thank you for your understanding.
In addition, Wi-Fi service that can be used inside the hotel
Japan Connected-free Wi-Fi (smartphone app)
You can use it by launching the app and tapping the connection to Wi-Fi.
ATM and cashing services
There is no ATM in the hotel.
[What is change]
Parco Gift Certificate / Gift Certificate issued by Seiyu / Jeff Gourmet Card (only for use in restaurants and cafes) / Gift Certificates common to department stores nationwide, Daimaru Gift Certificates, Daimaru Gift Certificates, Matsuzakaya Gift Certificates, Matsuzakaya Gift Certificates, Daimaru Shopping Bonds / Credit Saison Gift Certificates
[Things that do not change]
JCB/VJA (formerly VISA)/UC/Mitsubishi UFJ Nikos (DC, UFJ, UFJ Nikos)/AMEX (DC)/Diners/Byu gift certificates
※Gift certificates issued at Ichibata Department Store, Plantin Ginza, Fujimaru, Nakago, Onuma, Kokura Tamaya, Suwa Marumitsu, Nakasan, Miyakonojo Daimaru, Omuta Matsuya, Matsubishi, Oguroya, Marusho, Marushin, and Ueno Department Stores cannot be used.
※Gift certificates issued by Tottori Daimaru cannot be used for Daimaru gift certificates and Daimaru shopping bonds.
※There are some shops and products that are not eligible. Please check at the store.
※ The use of JTB Nice Shop has ended on August 31, 2022.
【Barrier-free / ostomate compatible toilet】 It is located on the 3rd and 6th floor.
【Baby Rest Room / Nursing Room】 It's on the 3rd floor. (Water water heater available)
There is a diaper stand and baby chair in the private room at the back of the toilet on all floors.
When entering the museum with a pet, please put it in a gauge, bag, etc.
(Excluding guide dogs, service dogs, and hearing dogs)
※Guests are not allowed to enter the B1F food floor, 6F restaurant or cafe.
[Decorative room] It is located on each floor (2F, 3F, 4F, 5F, 6F) except B1 and 1F.
[Smoking Room] It's on the 6th floor. (Usage time: 11:00-23:00)
・For inquiries about products, please contact each shop.
・Click here for inquiries about lost items
Ueno Frontier Tower Disaster Prevention Center 03-5846-1472
・Click here for inquiries about Parcoya
※Please contact us by e-mail form from [Contact Us] on the PARCO Corporation website.
※It may take some time to reply to you. Thank you for your understanding.
◆Please refer to the following for information on Matsuzakaya and TOHO Cinemas located in the building.
Matsuzakaya Official Site
TOHO Cinemas Official Site
Affiliated parking lot
"Matsuzakaya Park Place 24 Parking Lot"
Location
3-25-10, Ueno, Taitou-ku, Tokyo
Business hours
24 hours (7 days a week)
Parking fee
30 minutes (tax included) 400 yen
Specifications
Self-propelled multi-story parking lot
Vehicle restrictions
Height: 2.10m Width: 2.00m Length: 5.00m Weight: 2.80t
Number of Accommodations
310 units
Contact at Matsuzakaya Park Place 24 Parking
03-3832-8800
Up to 2 hours of service depending on the amount used at Parcoya stores (B1F to 6F)
Please show your parking ticket at your Parcoya store (B1F to 6F).
We will give you a service ticket according to the amount used.
1. One-hour service with over 2,000 yen including tax at one store
2. 2-hour service with over 5,000 yen including tax at one store
※If a customer who receives the service of 1 uses more than 5,000 yen including tax at another store, it will be an additional 1 hour service.
※Service tickets can be issued up to 2 stores and up to 2 hours for one parking ticket.
※It cannot be used in total at multiple stores.
※There are some stores and products that are not covered by the service.
※We cannot exchange service tickets.
PARCO Points are points that can be redeemed at PARCO and ONLINE PARCO throughout Japan with PARCO Card or Pokepal payment and used at 1pt = 1 yen. The coins stored in the app "POCKET PARCO" can be exchanged for 100 coins = 1pt.
About PARCO Points
※PARCO Card: Card issued by JFR Card Co., Ltd.
※There are some shops and products that are not eligible for point grant or use. Click here for more information
Code settlement
Credit card
You can use touch payment on a credit card. The maximum usage amount is up to 15,000 yen (tax included).
If you exceed it, you may need to pay by inserting a card into the payment terminal and other operations.
Transportation IC
※PiTaPa is not available
Electronic money
[In the case of payment by code payment, electronic money, touch payment]
・Even if the payment method (credit card) registered for code payment and electronic money is a registered credit card or registered card, it will not be eligible for PARCO Point grant or use.
・Payments by ApplePay are not eligible for PARCO Points Grant and Use.
・Payments other than Pokepal payment and PARCO Card (issued JFR card) will not be added to the annual usage amount pertaining to PARCO Members Rank.
・There are shops where you cannot use pokepal payment or code payment.
※The Origami Pay service has ended.
※B1F BIO-RAL has different payment methods available. Please check at the store.